Helpline Issues

August 23, 2021

We have been struggling with intermittent service due to a faulty transmitter near the Home Reserve at Rochdale since 2nd June this year. Most of the networks bar o2 seem to be affected. However in the last two weeks, the signal has been pretty none existant within the village, and we can only get a signal when tethered to someones WiFi or near the office broadband.


The transmitter IS being repaired (we are told), but no timeline being given for when it will be completed. So, please do bear with us if the phone just goes straight to voicemail, as when we do get a signal the calls pile-in! - we are managing to receive messages via WhatsApp in a more timely manner, and of course messages will return-send as soon as the phone locates enough signal. The Helpline does of course operate fine when out of the affected area, including on the other reserves.


Fingers crossed we are back to full speed very soon.


Nigel

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