It's been about 8 years, so rather overdue... so I'll be giving the Helpline an overhaul over the course of the next week. Handling calls, messages, emails, and now WhatsApp messages and videos it really does work hard and serves the charity very well. The upsides will be a much fresher service and better able to assist the enquiries as they come in, the downside will be a restricted service which may mean difficulty in getting through on voice-calls until the overhaul completes.

If you can't get through on the phone line, please do try WhatsApp or email/messages; we will endeavour to help in any way we can, though there may be a delay in responding. We are 'between broods' at present, and calls have dropped off through the past week, and should remain low for around another 7-10 days, before the next lot of nestlings become fledglings - and we see them bobbing around on the floor again.

Please DO make full use of the Website; it is an absolute mine of information, and the Trustees are adding to it all the time to enhance its facilities and help wildlife and their rescuers even more. It is currently handling around 2000 new weekly visits from around the world. Many other rescues and sanctuaries do refer people onto us - which is great as 'knowledge is best when shared'.

Nigel