I have been using a different method of assistance this year via the Helpline, as around 80% of the calls are from the north of England where our reserves and hospitals are based, but not many callers were in the vicinity of the hospitals themselves.

I have devised a text-bundle of information of how to locate your nearest wildlife rescue centre, including suggestions for those in Cheshire / Greater Manchester / Lancashire / Yorkshire. The bundle goes on to provide links to locate centres outside of these areas using the search facilities available from our own website.

Feedback has been very positive, as I was finding that while I could give a detailed response to any query coming in, people were struggling to recall this once coming off the phone, and this way they then do have a written record (if on a mobile device).

Thank you all for your very positive feedback to this change, and do feel free to recommend any tweaks you feel may be of further assistance.

Nigel